I'm missing an item in my order

We're sorry to hear that! First, we recommend checking your inbox to see if your order is split into multiple shipments. 

We ask that any missing items be reported within 2 weeks of receiving your order. If possible, we'd also appreciate a photo of your order so we may follow up with our fulfillment center to check on our operating processes. Please email us at support@gennev.com with your Order Number, Associated Email Address, and preferably a Photo of Your Order.

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