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Telemedicine

General Telemedicine Inquiries

  • How do I access the Telehealth platform for an appointment with my Gennev doctor?
  • How do I join my telemedicine visit as a new patient?
  • What are the benefits of my Athena Health account?
  • How does Gennev keep my information safe?
  • Do I have to set up an Athena Health account to access my personal health portal?
  • Why do I have to complete another medical intake since I did this when I initially joined Gennev?
  • Can I use my phone to join my appointment?
  • What is "self check-in?"
  • What if the internet stops working or we lose our connection? Will I get a refund?

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