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General Information

Information for Gennev Processes

  • Can I join my Gennev appointment from the car?
  • Can I use my phone to join my appointment?
  • Do I have to set up an Athena Health account to access my personal health portal?
  • How can the practitioner diagnose me without seeing me in person?
  • How do I access the Telehealth platform for an appointment with my Gennev doctor?
  • How does Gennev keep my information safe?
  • How long is my appointment?
  • I live outside of the USA. Can I use Gennev's services?
  • What are the qualifications do Gennev Telemedicine practitioners?
  • What is "self check-in?"
  • What is Gennev's Customer Service Number?
  • What is Gennev's Fax Number?
  • What is Gennev's No-Show Policy for Appointments?
  • Why do I have to complete another medical intake since I did this when I initially joined Gennev?
  • Will I still have access to my Gennev dashboard if I was a patient before 8/24/22?

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