What is Virtual Clinic's refund and return policy?

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your refund is submitted and approved with in our 30 day policy time frame, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Additional non-refundable items:

Gift cards

Downloadable software products

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that has been purchased more than 30 days ago

Late or missing refunds (if applicable)

If you haven’t received a refund yet: 

1. First, check your bank account again.

2. Then, contact your credit card company, it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gennev.com .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gennev.com .

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns

We do not accept returns for our products. If you are displeased with your purchase, we recommend gifting it to someone who might find it beneficial or disposing of the product.